Page properties
hidden true id Intro
Info Excerpt Search and create subscriptions (i.e. recurring payments) Linchpin Teaser title Computop Analytics type 2 newTab true url https://paygate.computop.de/analytics/detailedoperations.aspx

Page properties
hidden true id FAQ
Info Excerpt How can I search for, create and edit a subscription using the tab "Create processes" → "Subscriptions"? How can I set the time period for the search? What do the selection fields for the operation characteristics mean? How can I open the detailed view of a subscription?

The tab "Create processes" → "Subscriptions" allows you to search for, create and edit operations (subscriptions). Subscriptions are operations that are carried out in specific intervals, e.g. a magazine subscription. If an operation was created using the "Direct debit payment" or "Credit card payment" paymethods, you can also create a subscription directly using the detailed view of an operation.

Info
title Subscriptions
All paymethods except for "Direct debit" or "Credit card payment" require customer interaction to renew an operation. You can therefore only create subscriptions using the "Direct debit" or "Credit card payment" paymethods.

Overview of the search criteria

1. "Period" selection field
2. "Operation characteristics" selection field
3. "Search and Filter" button
4. "New subscription" button

Multiexcerpt include
SpaceWithExcerpt EN MultiExcerptName Selection Field "Period" PageWithExcerpt Content for reuse

Activating the "Operation characteristics" selection field

Operation characteristics describe the type of operation, along with the status it has. You can enter three different operation characteristics: Specific details, subscriptions and status.

Selecting specific details

Descriptions of the specific details can be found in the "Specific details" table below.

Info
title "Details" input field
The "Details" input field next to the "No specific detail" drop-down menu allows you to narrow the search to a number or a code (card number, pseudo card number, etc.). The character string that is entered depends on the specific detail selected in the drop-down "No specific detail" menu.

Selecting the status

Descriptions of the statuses can be found in the "Status" table below.

Selecting the activity status

Descriptions of the statuses can be found in the "Activity status" table below.

Opening the detailed view of a subscription

You can open a detailed view for every subscription in the search results. More information about the customer and operation data are provided to you in the detailed view. Moreover, you can edit the subscription in the detailed view.

Proceed as follows to open the detailed view of a subscription:

1. Select the values in the selection fields.

2. Click on the "Search and Filter" button.

→ 

Multiexcerpt include
SpaceWithExcerpt EN MultiExcerptName Backoffice-Name PageWithExcerpt Wording

verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the search results will be shown.

1. "Subscription reference" column
2. "Subscription reference number" of a subscription

3. Click on the subscription reference number for the required subscription in the "Subscription reference" column.

→ The detailed view of a subscription opens.

Editing subscriptions

You can open a detailed view for every subscription in the search results. The detailed view gives you the option of making subsequent edits to the subscription.

Proceed as follows to edit the subscription:

1. Open the detailed view of a subscription.

1. "Change subscription" button

2. Click on the "Change subscription" button.

→

Multiexcerpt include
SpaceWithExcerpt EN MultiExcerptName Backoffice-Name PageWithExcerpt Wording

verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the input fields appear.

1. "Period" selection field
2. "Operation data" selection field
3. "Card data" selection field
4. "Information about your shopping cart" input field
5. "Confirm" button

3. Select the period within which the subscription should be carried out.

Info
title Subscription Reference
The subscription reference is a code that you have assigned and that allows you to uniquely identify the subscription that was created.

4. Enter the subscription reference.

5. Select the cycle.

6. Select the status.

Info
title "Amount" input field
The amount entered depends on the currency selected beforehand from the drop-down "Currency" menu. You must enter the amount in the largest currency unit using the decimal notation applicable for the currency (e.g. €10.50). Whether decimals are allowed depends on the respective currency.

7. Enter the amount.

9. Enter the expiry date.

Info
title "Information about your shopping cart" input field
The "Information about your shopping cart" input field must be filled in according to the rules for the paymethod and the payment method provider applicable when the operation was created. The corresponding parameters in the paymethods are "OrderDesc" and "OrderDesc2".

9. Enter the product or reason for the subscription.

10. Click on the "Confirm" button.

→

Multiexcerpt include
SpaceWithExcerpt EN MultiExcerptName Backoffice-Name PageWithExcerpt Wording

verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the subscription is changed.

Creating a subscription

1. "Period" selection field
2. "Operation characteristics" selection field
3. "Search and Filter" button
4. "New subscription" button

Proceed as follows to create a subscription:

1. Click on the "New subscription" button.

→ The detailed view of a subscription opens.

1. "Period" selection field
2. "Operation data" selection field
3. "Information about your shopping cart" input field
4. "Create subscription" button

2. Select the period within which the subscription is active.

Info
title Subscription reference
The subscription reference is a code that you have assigned and that allows you to uniquely identify the subscription that was created..

3. Enter the subscription reference.

4. Select the cycle.

5. Select the paymethod.

→ Depending on the paymethod selected, the corresponding input fields from the "Selecting a paymethod" table will appear.

Info
title Entering the credit card number
Please make sure that you enter all digits in the credit card number without spaces.

6. Enter the card or account data.

Info
title "Amount" input field
The amount entered depends on the currency selected beforehand from the drop-down "Currency" menu. You must enter the amount in the largest currency unit using the decimal notation applicable for the currency (e.g. €10.50). Whether decimals are allowed depends on the respective currency.

7. Select the currency and enter the amount.

Info
title "Information about your shopping cart" input field
The "Information about your shopping cart" input field must be filled in according to the rules for the paymethod and the payment method provider applicable when the operation was created. The corresponding parameters in the paymethods are "OrderDesc" and "OrderDesc2".

8. Enter the product or reason for the subscription.

9. Click on the "Create subscription" button.

→

Multiexcerpt include
SpaceWithExcerpt EN MultiExcerptName Backoffice-Name PageWithExcerpt Wording

verifies the values entered. If the values are invalid, a message showing the reason why will appear in red. If the values are valid, the subscription is created for the account or the credit card specified.

Multiexcerpt include
SpaceWithExcerpt EN MultiExcerptName export search results PageWithExcerpt Content for reuse