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Search for, filter and display operations by time period, operation characteristics and characteristics of payment.

Info

How to search and filter operations?

How to define the time period for searching?

What do the selection fields for the operation characteristics mean?

What do the selection fields for the characteristics of payment mean?

How to display operation details of an operation?

Searching for and filtering operations

You can use the "View operations → Operations" tab to search for and filter operations. It allows you to set filters for the time period, the operation characteristics, and the characteristics of payment. Moreover, you can open a detailed view of an operation, and add other actions to the operation. You can export the search results as an Excel file.

Overview of the search criteria

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"Period" selection field
"Operation characteristics" selection field
"Characteristics of payment" selection field
"Search and Filter" button

Activating the "Operation characteristics" selection field

Operation characteristics describe the type of operation, along with its associated status. You can set two different operation characteristics: Specific details and Status.

Selecting specific details

Descriptions of the specific details can be found in the "Specific details" table below.

The "Detail" input field next to the "No specific detail" drop-down menu allows you to narrow the search to a character string (card number, error code, etc.). The character string that is entered depends on the specific detail selected in the "No specific detail" drop-down menu.

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Specific detail	Description
Operation number	The operation number (also "PayID") is an unique operation code automatically assigned by
Card number	The card number is the number on the credit card that has been used for an operation
Pseudo card number (PCNr)	The pseudo card number (PCNr) is an adequate substitute for the card number. The pseudo card number (PCNr) can be saved and used by merchants without a PCI certification so that customers do not have to enter card data over and over again.
Account number	The account number is a number valid within a given country and is used to identify a bank account
IBAN	An IBAN is a standardised international bank account number and is used to identify a bank account. The IBAN is comprised of the country code (DE for Germany), the bank code, the previous account number, and the two-digit verification code.
Merchant reference number	The merchant reference number is a merchant code assigned by you to identify an operation
Merchant reference number (partial search)	Selecting "Merchant reference number (partial search)" allows a search for parts of the merchant reference number
Reference number	The reference number is a code automatically assigned to every payment transaction by
Reference number (partial search)	Selecting "Reference number (partial search)" allows a search to be made for parts of the reference number
Error code	The error code is a code assigned by that provides information about the exact type of error. An overview of the error codes can be found here.

Selecting the status

Descriptions of the statuses can be found in the "Status" table below.

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Status	Description
OK	The status of the operation is "OK". The operation has been completed.
Process successful	The status of the operation is "OK". The operation was successful.
Successful authorisation	The status of the operation is "OK". The authorisation of the operation was successful.
OPEN	The status of the operation is "OPEN". The operation has not been completed yet.
3-D Secure authentication not completed by customer	The status of the operation is "OPEN". The 3-D Secure authentication of the operation has not been completed by the customer yet.
Process initiated	The status of the operation is "OPEN". The operation has been initiated.
Process not completed	The status of the operation is "OPEN". The operation has been initiated, but has not been completed yet.
Authorisation successful, capture is outstanding	The status of the operation is "OPEN". The operation has been authorised and been posted, but is still outstanding.
Authorisation successful, scheduled capture is outstanding	The status of the operation is "OPEN". The operation has been authorised and posting has been scheduled, but is still outstanding.
Authorisation and capture successful, credit is outstanding	The status of the operation is "OPEN". The operation has been authorised, the posting completed and the credit submitted, but is still outstanding.
NOT OK	The status of the operation is "NOT OK". The operation has not been completed.
Operation failed	The status of the operation is "NOT OK". The operation was not successful.
Operation cancelled	The status of the operation is "NOT OK". The operation was cancelled.

Activating the "Characteristics of payment" selection field

Characteristics of payment describe the paymethod used for an operation, along with the associated currency and total. You can set three different characteristics of payment: Paymethod, currency and amount.

Selecting the paymethod or payment service provider

You can either search for all credit cards, or select a payment service provider. The "All payment types" drop-down menu shows you all paymethods that have been enabled for you in . Individual payment service providers appear under the respective main categories in the list. A description of the main categories can be found in the "All paymethods" table below.

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Status	Description
CARD	All payment service providers that support credit cards
CARD (3-D SECURE)	All payment service providers that support credit cards with 3-D Secure authentication
BANCONTACT	All payment service providers that support Bancontact
DEBTOR MANAGEMENT	All payment service providers that support debtor management
DIRECT DEBIT	All payment service providers that support direct debit
EWALLET	All payment service providers that support online wallets
INVOICE & INSTALMENTS	All payment service providers that support purchase on invoice and hire-purchase
ONLINE BANK TRANSFER	All payment service providers that support online bank transfers
PREPAID	All payment service providers that support prepaid cards
RISK MANAGEMENT	All service providers that support risk management

More information about the individual paymethods can be found here: Paymethods.

Selecting currency and amount

When you open the "All currencies" drop-down menu, you will see all currencies that can be selected. You can narrow the search to a specific amount of money in the "Amount" input field.

You can enter an amount in the "Amount" input field next to the "All currencies" drop-down menu. The amount entered depends on the currency selected from the "All currencies" drop-down menu beforehand. The amount is specified with decimals (e.g. 10.50 €) of the selected currency. However, it depends on the currency whether decimals are allowed or not.